Monday, December 4, 2023

December New Releases!

 

December is a busy month in general and this year I have 3 releases on top of the regular holiday hustle and bustle. Wishing you all a very Merry Christmas and a safe and happy New Year!

Check out the new releases below: 
 

Set includes Ancient Goddess and Modern Goddess! 
The hardcover includes a bonus epilogue!


Christmas Wish - Coming tomorrow December 5th! 
Available in ebook only!


Silent Night Trilogy - Coming December 12th! 
Trilogy includes Joy, Silent Night, and Christmas Wish!
Available in ebook and hard cover!

Until next time,
Ciao,
JET.






Tuesday, November 7, 2023

November is here and winter is coming...


MODERN GODDESS is out today! Have you grabbed your copy? The paperback is stunning! 

This month is going to fly by so quickly.  We are visiting with family and then spending Thanksgiving with my daughter and son-in-law and relatives down in Connecticut.  And December seems to be following in the same path, but at least we will be able to enjoy our new play room!  Pool and shuffleboard anyone?

And speaking of Christmas, I do have another Christmas book coming out on December 5th!  It's a continuation of Chrissy Kringle's adventures and brings in a new character.  Check it out!

I'm sure I'll be posting for CHRISTMAS WISH again in December, but if I get sidetracked by life, I wish you a very merry holiday season and I'll see you in the New Year! 

Until next time,

Ciao,

JET





 

Wednesday, October 25, 2023

The Lost Summer

 





CHEERS to the lost summer.

I just realized I haven't paid attention to my blog at all since we received the new refrigerator. A lot has happened. Some fantastic, and some not so much. 

And even through the crazy time, I was able to publish two books with a third coming at the beginning of next month and a Christmas short story coming in the beginning of December.

We started July with a wonderful birthday kayak ride on Big Squam lake here in New Hampshire.


And then we stepped into the twilight zone for the next few months. It all started with what was supposed to be an awesome trip to Alaska...


We saw a little of Mt. Denali from the park as you can see here. And we saw a grizzly playing with her cubs. We saw some other amazing things...

 
 Yet this beautiful scenery didn't keep Covid or the flu at bay. Which is tough when you're traveling with three elderly adults in their 80s.  Needless to say it was a rough journey home.
And the resulting aftermath of this was ugly, and still after three months, time hasn't eased the nightmare at all. Especially when those you've helped show zero gratitude.

And then September rolled around and a happy occasion pulled us momentarily out of our perpetual nightmare.

My son got married!

And I released my first book since the spring and then October brought the next book release!
 
And next month this book comes out!

So now that you've heard about my summer and fall, tell me some interesting things about your summer or fall.  I'd love to hear about beach parties and camp fires. Or any special events that still leaves a smile on your face. Hit me up! 


And here's to a much better fall and winter season!
Until next time, 
Ciao!
JET



















Monday, July 3, 2023

Follow up on the #Whirlpool experience

 


The last blog outlined what we had to do to actually get the refrigerator taken care of by Whirlpool. With the timeline given of another four weeks.  Well, it didn't take four weeks.  It only took two. We got a new refrigerator delivered on June 9th. They took the old one as well. And it was a pleasant experience.  

It is still working three weeks later. Knock on wood, please. 

We are hoping that when we return to our camp after our Alaskan excursion at the end of July, it will still be working.  

So, while it was a major pain in the butt, Whirlpool actually came through in the end.  

However, we are still going to write to the company, telling them of our experience and that when they decided to roll out the new closed system, they should have made sure they had technicians willing to service them.  I'm not sure any company out there has service people that can service the new closed systems that our government mandated as of 2022.  

Think on that for a moment. 

Any of the new refrigerators built after January of 2022 have this new system. If no one fixes them, and they are still under warranty, these things will end up in landfills.  How is that better for the environment than the old Freon systems that actually could withstand a swing in temperature. These could be left in the garage all year without an issue, or in our case, the trailer at the beach. But the new systems have issues with temperature swings.

We plan on wrapping the refrigerator in the off season.  And we'll unplug it this time even though the power in the campground is turned off for the season at the end of October.  Hopefully that will help and we don't have to do the same thing next year.  

If you find yourself in a similar situation.  Keep on them. They eventually will make you whole, you just have to be diligent and firm.  Not nasty - although there were a couple times I failed at this, but after taking a breath, I was able to curtail the snark. 

Anyhow, now we are off on an Alaskan adventure.  I'll be sure to post pictures when I return. And then in September, I have a new release! 

Until next time,

Ciao.

JET.

 

Tuesday, May 23, 2023

My Whirlpool warranty experience.

 

My Whirlpool warranty experience.

This nightmare began on the eve of April 30th when I took the ice cream out of the freezer in our seasonal camp in Maine.  The ice cream was soupy. 

We checked the ice – and it was water. So we moved the items (just a couple) to our neighbors freezer and contacted Whirlpool online since it was a Sunday and very late.  The website wouldn’t let us schedule a service appointment either. The refrigerator was under a year old by days (May 3rd) and shouldn’t have been broken.  At that time, we thought it was just the freezer, but we woke up to hot air blowing in the freezer and refrigerator.  Thankfully things were still cold enough to not be spoiled, and our friend saved the day by letting us use their refrigerator.

We called for service on May 1st. And the person was kind enough to get a service man – but they wouldn’t be able to make it until the 9th.  Okay – well we got the email with the service person’s name and number and I texted that it was no longer just the freezer but the entire refrigerator.  They came the very next day.  Well, they don’t service the R600 sealed system in the refrigerator.

So, we contacted Whirlpool after he left, mid-day on the 2nd.  They contacted the other service people on their lists to ask if they service the R600 sealed system. No they didn’t, so the person escalated the ticket to a department that does searches that are wider than the immediate service area.  That would take 7 business days. And they might call us to ask if we wanted to find a repair man on our own and they’d reimburse us. I did tell them at that time, that we expected Whirlpool to do the legwork on finding someone to service their product under warrantee.  That was May 2nd.

We heard nothing for the next couple days until the 5th when a person called to ask us just that because they were having difficulty finding someone to service the sealed system.  Well, I said no thank you. We expected Whirlpool to find a service person. At that point the woman said it would be seven business days from the 5th.  We said nope – this was started on the second and that’s when this escalated process clock started, so they already had three days into that count – so they only had 4 more days before this should be escalated for product replacement. We asked to speak to a supervisor at this point and the request was denied.

They didn’t call again.  We called on Tuesday on the way home from the beach. And insisted on speaking with a supervisor. Said supervisor towed the company line that we had to wait until the 7 day service level was satisfied.  So we called on the 12th after the 7 days had expired and we did not hear a peep from the company.  The 7 business day mark was at the end of the day on the 11th.  We gave them till the end of the day on the 12th.

On the 12th, they hadn’t been successful in finding a service person who worked on the R600 sealed system.  So they needed to escalate to the Product Review team – who had 7 business days to review the case.  And you guessed it – no one called.

We called on the 23rd – and it took close to 2 hours to finally get someone who looked at the case because they were trying to tell us that they had a repair person as of the day before. Which one of the calls, the customer service person was reaching out to the repair service to confirm they worked on the R600 closed system. She didn’t think they did. And that call was disconnected before we got an answer. So another call to the Product review team and an argument with the customer service person resulted in her looking further into it.  When she came back on the phone, she said we had waited long enough and were due a replacement. And then proceeded to tell us the replacement process takes 3 to 4 weeks.

This is where we are today. She also indicated that if the replacement arrives scratched or damaged, we have the prerogative to refuse delivery. Then we’d have to call them again.  I don’t know if I am expecting another piece of garbage to be delivered to our door or not, but the idea of having to deal with the company again has my teeth on edge. Not with how they’ve treated us so far to date.

We had friends to lend a hand and the means to get a small refrigerator to hold us over, but someone that does not have either of those things is at the mercy of this horrifying process. They apologize with such empty platitudes each call that it is absolutely sickening. They profess to know how hard it is. They do not and it is aggravating that they continually offer empty apologies and still do nothing to help until their process SLA is fulfilled. Going 2 months without a working refrigerator is outrageous in this day and age in the United States.

What is even more sickening is having a company that pushes out a product that has no one to service it and offers a warrantee that the company must go through this process to service. They knew on the second that no one in the service area worked on this sealed system, yet they drew this out another 21 days in the hopes that we would drop it. This is an atrocity for a company as big as Whirlpool. And it is a slight to all consumers who are lulled in by the once great product name. And this is not just something we are going through – it is all over the posts on social media. 

Whirlpool pushed out a product with a manufacturers warranty that they CANNOT support and they make the customer jump through hoops to get service or replacement.

I will return to continue this nightmare in three weeks if we haven't heard from the company. 

Until the next episode of this nightmare - Ciao.

Friday, February 3, 2023

2023 Winter Releases


 Considering I haven't written a blog post since December, there's a lot I need to catch you all up on. Like Shadows & Fate which is coming out on February 7th and will be in Kindle Unlimited!  My contribution is Pack Magic. This set is packed with some amazing fantasy romance from authors like K.N. Lee, May Sage, LJ Swallow and Melle Amade to name a few.  Pick it up today! 

She’s a hybrid alpha scorned by her pack, until he arrives.

Daughter of a tribrid and a flame-touched alpha werewolf, Erica Young’s course in life should be set. Except no one wants a phoenix-werewolf with a taste for blood to be their alpha.

When the head of the werewolf council shows up with a possible candidate to take her place in the pack, sparks fly.

Logan Blaez, the prodigal son of the council head, is willing to challenge Erica for the role of alpha, even if that means a fight to the death. Until he lays eyes on her.

Now he wants to claim Erica as his mate and rule as her alpha.

Too bad Erica isn’t willing to submit, or give up her birthright.


Another big release is all ten Fractured Fairy Tales in this lovely package. The hardcover is out now, but the ebook is being released on February 7th as well! If you haven't read my fairy tales, getting the set will save you a whopping $10 versus buying all ten ebooks! 





Speaking of deals, check out Savage Magic!  Young Blood is my submission to this Free Paranormal Romance set.  






And I have been busy making my series collections into hard covers.  As of this particular moment, I have ten hard covers out in the wild and two more should be coming by the end of February. 


The next release that is concrete on my list isn't until October.  But it is part of a shared world that you'll hear more on in subsequent blog posts. 
Until next time,
Ciao.
JET